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Yorkshire Ambulance Service

Covers Hull, the East Riding of Yorkshire and the rest of Yorkshire.

Official NHS figures: getting to you

September 2026

8 min 8 sec

average for life-threatening calls

National standard: 7 minutes● About the same as England

27 min

average for emergencies such as strokes and heart attacks

National standard: 18 minutes▲ Better than England, but misses the national standard

57 min

1 in 10 of those emergencies waited longer than this

National standard: 40 minutes▲ Better than England, but misses the national standard

Kind of call	Calls	Average	1 in 10 waited longer than	England average
Category 1 Life-threatening, such as a cardiac arrest	7,274	8 min 8 sec standard 7 min	14 min standard 15 min	7 min 59 sec
Category 2 Emergencies, such as a suspected stroke or heart attack	38,955	27 min standard 18 min	57 min standard 40 min	31 min
Category 3 Urgent, such as a fall or pain that is under control	12,403	1 hr 32 min	3 hr 37 min standard 2 hr	1 hr 58 min
Category 4 Less urgent, stable cases	682	2 hr 6 min	4 hr 30 min standard 3 hr	2 hr 26 min

Red: worse than England. Amber: better than England, but misses the national standard. Green: better than England and meets the standard. Black: about the same as England.

The clock starts shortly after the call is connected and stops when the first ambulance or responder arrives. The ambulance service decides which category each call falls into. Figures are for the whole of Yorkshire Ambulance Service, not only Hull and the East Riding.

Answering 999 calls

18 seconds average time to answer (England: 7 seconds)
1 in 10 callers waited longer than 72 seconds (England: 18 seconds)

Official NHS figures: waiting outside hospital

Handing patients over, September 2026

19 min

average wait to hand a patient over to hospital staff

It should take 15 minutes▲ Better than England, but misses the national standard

14%

of handovers took longer than 30 minutes

5,978 patients▲ Better than England

389

patients waited more than an hour

Across England the average handover took 30 min, and 27% took longer than 30 minutes.

While an ambulance waits outside a hospital it cannot go to the next call. These figures cover every hospital the service takes patients to, and are not published here for each hospital separately.

What people report

How long did the ambulance take?

If an ambulance was called for you or someone you were with, you can log how long it took to arrive and how long the wait was at hospital, once it is over. Figures appear once 10 people have.

Log an ambulance wait

Kept fair

Times only. We never ask what was wrong, who the patient was or which crew came.
The most urgent go first. A long wait for a less urgent call can be the system working as it should.
Never during an emergency. Call 999 first. Log what happened afterwards, once everyone is safe.
Nothing goes to the ambulance service. Logging here does not report or chase anything.