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Council home repairs
How long council tenants wait for a repair, from the day they report it to the day it is fixed.
What the councils report
Every council that rents out homes must report these to the Regulator of Social Housing each year.
| Measure | Hull City Council | East Riding of Yorkshire Council | Council landlords in England, 2024/25 |
|---|---|---|---|
| Routine repairs done within the council's own target | 75% | 99% | 84% |
| Emergency repairs done within the council's own target | 99% | 99% | 95% |
| Tenants satisfied with the repairs service | 76% | 83% | 72% |
| Tenants satisfied with how long their last repair took | 77% | 81% | 68% |
| Homes that fail the Decent Homes Standard | 8% | 2% | 3% |
| Tenants satisfied with how complaints are handled | 43% | 33% | 31% |
| Complaints answered within the Ombudsman's time limit | 91% | 77% | 82% |
| Tenants satisfied with the housing service overall | 69% | 82% | 69% |
Red: worse than England. Green: better than England. Black: about the same as England. Each council's figures are for 2025/26. The England figure is the average for council landlords in 2024/25, the latest the government has published.
Hull's routine repairs done on time rose from 68% the year before to 75%.
What these figures leave out
"On time" is measured against a target each council sets for itself. Hull's is 28 days for a routine repair, 21 for heating, and 24 hours for an emergency. A repair counted as done on time may still have taken more than one visit. The figures do not show how long tenants actually waited. That is what people log here.
Hull City Council
Nothing logged yet
Figures appear here once 10 people have logged a repair in the last 90 days. Two dates are all it takes: the day you reported it and the day it was fixed.
East Riding of Yorkshire Council
Nothing logged yet
Figures appear here once 10 people have logged a repair in the last 90 days. Two dates are all it takes: the day you reported it and the day it was fixed.
What the law says
- Emergency hazards: since October 2025, Awaab's Law requires social landlords to investigate and make safe within 24 hours.
- Damp and mould that is a serious risk to health: investigated within 10 working days, and made safe within 5 working days after that.
- Everything else: the landlord sets its own target and reports how often it meets it.
A short summary, not legal advice. If a repair is not being done, the council's complaints process comes first, then the Housing Ombudsman.
Kept fair
- No addresses. We record the kind of repair and two dates. Nothing about where you live.
- Nobody named. Figures are for the council as a landlord, never a member of staff or a contractor.
- Good and bad. A repair done the next day counts as much as one that took months.
- Nothing goes to the council. Logging a wait here does not report a repair or chase one up.
- Council homes only, for now. Housing associations report the same measures and can be added.