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Right of reply
Every service named on this site can publish a response beside its figures, in its own words.
How it works
- Use your work email. It must be on the organisation's own domain, such as nhs.net, gov.uk or police.uk. That is how readers know the reply is genuine.
- Say what you want. Explain the figures, give context, correct something, or say what you are doing about it. Up to 2,000 characters.
- We publish it as written. We do not edit replies. We only check that a reply names no patient, caller or member of the public, and contains no web links.
- It appears beside your figures, with your organisation's name, your role and the date. We publish your role, never your name.
- You can update or withdraw it by sending a new reply or by emailing hello@howlongdidyouwait.co.uk.
We can't discuss or respond to individual cases, and nothing here passes information about anyone to you.