How Long Did You Wait?

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The Sutton Manor Surgery

Sutton Manor Surgery, St. Ives Close, Bransholme, Hull, HU7 4PT. NHS practice code B81020.

Official NHS figures: appointments

August 2026

All appointments. This surgery labels only 2% of its appointments as general consultations, too few to compare fairly, so these figures count every appointment it recorded (5,721). That includes clinics and reviews booked ahead on purpose, which makes waits look longer.

44%
on the day they were booked
England: 45%
67%
within two weeks of booking
England: 82%
9%
more than four weeks after booking
England: 6%
Same day
44%
Next day
4%
2 to 7 days
12%
8 to 14 days
7%
15 to 21 days
5%
22 to 28 days
19%
Over 28 days
9%
MonthSame dayWithin two weeksOver four weeksAppointments
August 202644%67%9%5,721
July 202644%69%12%6,529
June 202642%65%11%7,220

The clock starts when the booking is made, so time spent trying to get through is not included. Each surgery chooses how to label its own appointments, which affects comparisons between surgeries.

Official NHS figures: phones

August 2026

How long callers waited before their call was answered. 3,339 calls answered.

48%
answered within two minutes
England: 62%
30%
waited more than five minutes
England: 19%

Only calls that were answered are counted here. Callers who hung up while waiting are published separately and are not shown yet.

What patients report

No waits logged yet

Figures appear here once 10 people have logged a wait in the last 90 days. Official figures start the clock when a booking is made. Ours starts the first time you pick up the phone.

Log your wait here

In the waiting room

Sat waiting right now?

Tap "I'm here" when you sit down and stop the timer when you're called in. Figures appear once 10 visits have been timed. Nobody publishes how long patients sit in the waiting room.

I'm here. Time my wait.

Compare all HU surgeries