How Long Did You Wait?

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Wilberforce Surgery

1st Floor Wilberfoce Health Centre, 6-10 Story Street, Hull, HU1 3SA. NHS practice code B81032.

Official NHS figures: appointments

August 2026

General consultations: the routine and urgent appointments most people mean by "seeing the doctor". 442 of this surgery's 1,462 recorded appointments.

47%
on the day they were booked
England: 48%
72%
within two weeks of booking
England: 85%
3%
more than four weeks after booking
England: 4%
Same day
47%
Next day
5%
2 to 7 days
9%
8 to 14 days
12%
15 to 21 days
16%
22 to 28 days
9%
Over 28 days
3%
MonthSame dayWithin two weeksOver four weeksConsultations
August 202647%72%3%442
July 202649%73%1%612
June 202648%89%3%592

Every appointment, including clinics and reviews

  • 55% same day (England 45%)
  • 83% within two weeks (England 82%)
  • 2% over four weeks (England 6%)

Many of these are booked ahead on purpose, such as vaccination clinics and medication reviews, so a longer gap is not always a wait.

The clock starts when the booking is made, so time spent trying to get through is not included. Each surgery chooses how to label its own appointments, which affects comparisons between surgeries.

Official NHS figures: phones

August 2026

How long callers waited before their call was answered. 2,457 calls answered.

83%
answered within two minutes
England: 62%
11%
waited more than five minutes
England: 19%

Only calls that were answered are counted here. Callers who hung up while waiting are published separately and are not shown yet.

What patients report

No waits logged yet

Figures appear here once 10 people have logged a wait in the last 90 days. Official figures start the clock when a booking is made. Ours starts the first time you pick up the phone.

Log your wait here

In the waiting room

Sat waiting right now?

Tap "I'm here" when you sit down and stop the timer when you're called in. Figures appear once 10 visits have been timed. Nobody publishes how long patients sit in the waiting room.

I'm here. Time my wait.

Compare all HU surgeries