Home / What you get
What you get when you log a wait
Two dates and about 30 seconds. In return you get your own record of the wait, your rights, and a letter ready to send.
Your wait becomes your evidence.
- Log it. Where, what for, the day it started and the day it ended, or tick "still waiting". No name, no account.
- Confirm it. One tap on the link we email you. That is how we know you are a real person.
- Get your record. Your dates and the days counted, set beside what the service promises and what it publishes.
- Know your rights. What the service must do, and what you can do about it, each with the official source.
- Send your letter. A complaint already written from your own dates, addressed to the right place. You send it yourself, if you choose to.
A worked example
Made-up details, shown exactly as the site shows a real record. A council tenant reported damp and mould 53 days ago and is still waiting.
| Where | Council home repairs, Hull City Council |
| What | Damp or mould |
| Reported | 21 August 2026 |
| Ended | Still waiting |
| Times you chased it | 4 |
| Appointments missed or cancelled | 2 |
Beside the official figure
The council reports that 75% of routine repairs were done within its own target. It does not publish how long tenants actually waited.
Yours to print or save, and to use: in a complaint, with a councillor or MP, or to ask for what you are owed.
Know where you stand
- Emergencies: 24 hours. Under Awaab's Law, a social landlord must investigate an emergency hazard, such as a gas leak, dangerous electrics or a major leak, within 24 hours and make it safe within 24 hours. Government guide to Awaab's Law for tenants
- Damp and mould that could harm your health: 10 working days. If damp or mould might be a significant risk to your health or safety, the landlord must start investigating within 10 working days of knowing about it, send you a written summary within 3 working days of finishing, and make it safe within 5 working days. Damp or mould that is not judged significant has no fixed deadline, but should still be put right as quickly as possible. If it gets worse, report it again. Government guide to Awaab's Law for tenants
- Complain to the council. Use its housing complaints process. It has two stages. Hull City Council: complaints about your council home
- Go to the Housing Ombudsman. Once you have the council's final reply, and within 12 months of it. It is free. If the council misses its complaint deadlines, you don't have to wait: the Ombudsman can ask it to respond, and if it still doesn't, can issue a complaint handling failure notice and take your case on. Housing Ombudsman
All your rights, and how to complain
General information, checked against each source on 12 October 2026. It is not legal advice. Follow the links for the official wording.
Already written, from your own dates
You add your name and reference, copy it and send it. We never send anything to the service, and we don't keep a copy.
And it helps the next person
Your dates join everyone else's for the same place. Once ten people have logged a wait there, the real figures appear beside the official ones, so the next person knows what to expect and the service can see it too.
Private by design
- Your record has its own private link, sent only to you. It shows nothing that identifies you.
- Your email is deleted once your wait is finished and confirmed.
- Nothing goes to the service. Logging a wait is not a complaint. The letter is there if you want to use it.