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What you get when you log a wait

Two dates and about 30 seconds. In return you get your own record of the wait, your rights, and a letter ready to send.

Your wait becomes your evidence.

Log it. Where, what for, the day it started and the day it ended, or tick "still waiting". No name, no account.
Confirm it. One tap on the link we email you. That is how we know you are a real person.
Get your record. Your dates and the days counted, set beside what the service promises and what it publishes.
Know your rights. What the service must do, and what you can do about it, each with the official source.
Send your letter. A complaint already written from your own dates, addressed to the right place. You send it yourself, if you choose to.

A worked example

Made-up details, shown exactly as the site shows a real record. Someone reported a crime 34 days ago, chased it three times, and has heard nothing since.

Example

Your record

34 days

so far, and still counting

Where	Humberside Police
What	An update on my report
Reported	9 September 2026
Ended	Still waiting
Times you chased it	3

Beside the official figure

The force publishes that it answered 92% of 999 calls within 10 seconds in September 2026. It publishes nothing about how long people wait afterwards. Your wait is part of the figure that is missing.

Yours to print or save, and to use: in a complaint, with a councillor or MP, or to ask for what you are owed.

Your rights

Know where you stand

No law on how fast officers attend. Forces set their own response targets. What the law does set is what victims must be told.
Written confirmation. If you report a crime as a victim, you have the right to written confirmation of your report, within 5 working days. The Victims' Code
Ask for a review of a decision not to prosecute. This is the Victims' Right to Review. The police must tell you how to ask. The Victims' Code
Complain to the force. You can complain if you did not get these rights, or about how you were treated. Humberside Police and Crime Commissioner: make a complaint

All your rights, and how to complain

General information, checked against each source on 12 October 2026. It is not legal advice. Follow the links for the official wording.

Your letter

Already written, from your own dates

To: Professional Standards, Humberside Police
Date: 13 October 2026

I am writing about the time I have waited to hear back after reporting an incident.

I reported it on 9 September 2026 and was waiting for: an update on my report. As of 13 October 2026 I am still waiting. That is 34 days.

I chased it 3 times.

Under the Victims' Code I have the right to written confirmation of my report and to be told within 5 working days when key decisions are made.

Please tell me:
1. the current position
2. who is dealing with it and how to reach them

Please treat this as a complaint if you cannot answer within 10 working days.

Crime or incident reference: [reference]

Yours faithfully
[your name]
[your phone or email]

You add your name and reference, copy it and send it. We never send anything to the service, and we don't keep a copy.

And it helps the next person

Your dates join everyone else's for the same place. Once ten people have logged a wait there, the real figures appear beside the official ones, so the next person knows what to expect and the service can see it too.

Log a wait Read your rights

Private by design

Your record has its own private link, sent only to you. It shows nothing that identifies you.
Your email is deleted once your wait is finished and confirmed.
Nothing goes to the service. Logging a wait is not a complaint. The letter is there if you want to use it.

Privacy notice