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East Midlands Ambulance Service
Covers North Lincolnshire and North East Lincolnshire, and the rest of the East Midlands.
East Midlands Ambulance Service right now
0 of 3 standards met
The latest figures, September 2026. Coloured against England: ▼ worse ● about the same ▲ better.
National standards: 7 minutes for life-threatening calls and 18 minutes for emergencies.
September 2026
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| Kind of call | Calls | Average | 1 in 10 waited longer than | England average |
|---|---|---|---|---|
| Category 1 Life-threatening, such as a cardiac arrest |
6,858 | 8 min 39 sec standard 7 min |
15 min standard 15 min |
7 min 59 sec |
| Category 2 Emergencies, such as a suspected stroke or heart attack |
39,911 | 34 min standard 18 min |
1 hr 8 min standard 40 min |
31 min |
| Category 3 Urgent, such as a fall or pain that is under control |
9,297 | 2 hr 25 min | 5 hr 15 min standard 2 hr |
1 hr 58 min |
| Category 4 Less urgent, stable cases |
652 | 3 hr 33 min | 8 hr 22 min standard 3 hr |
2 hr 26 min |
Red: worse than England. Amber: better than England, but misses the national standard. Green: better than England and meets the standard. Black: about the same as England.
The clock starts shortly after the call is connected and stops when the first ambulance or responder arrives. The ambulance service decides which category each call falls into. Figures are for the whole of East Midlands Ambulance Service, not only our area.
Average response to emergencies such as strokes and heart attacks, in minutes
▲ Getting better: 34 min in September 2026, against 36 min a year earlier. Over the last three months it averaged 33 min, against 36 min for the same months a year before.
- East Midlands Ambulance Service
- England
- National standard, 18 minutes
- Covid, March 2020 to March 2022
Show the figures
| Month | East Midlands Ambulance Service | England |
|---|---|---|
| September 2026 | 34 min | 31 min |
| August 2026 | 32 min | 29 min |
| July 2026 | 34 min | 30 min |
| June 2026 | 38 min | 33 min |
| May 2026 | 36 min | 29 min |
| April 2026 | 30 min | 24 min |
| March 2026 | 33 min | 26 min |
| February 2026 | 37 min | 29 min |
| January 2026 | 50 min | 35 min |
| December 2025 | 44 min | 33 min |
| November 2025 | 47 min | 33 min |
| October 2025 | 47 min | 33 min |
| September 2025 | 36 min | 31 min |
| August 2025 | 38 min | 27 min |
| July 2025 | 33 min | 29 min |
| June 2025 | 35 min | 30 min |
| May 2025 | 31 min | 28 min |
| April 2025 | 32 min | 28 min |
| March 2025 | 34 min | 29 min |
| February 2025 | 38 min | 31 min |
| January 2025 | 48 min | 36 min |
| December 2024 | 1 hr 6 min | 47 min |
| November 2024 | 56 min | 42 min |
| October 2024 | 58 min | 42 min |
| September 2024 | 41 min | 36 min |
| August 2024 | 31 min | 27 min |
| July 2024 | 36 min | 33 min |
| June 2024 | 38 min | 35 min |
| May 2024 | 35 min | 33 min |
| April 2024 | 34 min | 30 min |
| March 2024 | 43 min | 34 min |
| February 2024 | 50 min | 36 min |
| January 2024 | 50 min | 40 min |
| December 2023 | 56 min | 46 min |
| November 2023 | 41 min | 39 min |
| October 2023 | 53 min | 42 min |
| September 2023 | 43 min | 38 min |
| August 2023 | 37 min | 32 min |
| July 2023 | 36 min | 32 min |
| June 2023 | 40 min | 37 min |
| May 2023 | 34 min | 32 min |
| April 2023 | 34 min | 29 min |
| March 2023 | 51 min | 40 min |
| February 2023 | 45 min | 32 min |
| January 2023 | 44 min | 32 min |
| December 2022 | 2 hr 16 min | 1 hr 33 min |
| November 2022 | 58 min | 48 min |
| October 2022 | 1 hr 14 min | 1 hr 1 min |
| September 2022 | 53 min | 48 min |
| August 2022 | 53 min | 43 min |
| July 2022 | 1 hr 21 min | 59 min |
| June 2022 | 1 hr 12 min | 51 min |
| May 2022 | 53 min | 40 min |
| April 2022 | 1 hr 9 min | 51 min |
| March 2022 | 1 hr 4 min | 1 hr 1 min |
| February 2022 | 48 min | 42 min |
| January 2022 | 39 min | 38 min |
| December 2021 | 55 min | 53 min |
| November 2021 | 55 min | 47 min |
| October 2021 | 59 min | 54 min |
| September 2021 | 52 min | 46 min |
| August 2021 | 43 min | 39 min |
| July 2021 | 52 min | 41 min |
| June 2021 | 41 min | 31 min |
| May 2021 | 32 min | 25 min |
| April 2021 | 26 min | 20 min |
| March 2021 | 24 min | 18 min |
| February 2021 | 23 min | 18 min |
| January 2021 | 30 min | 30 min |
| December 2020 | 27 min | 28 min |
| November 2020 | 28 min | 21 min |
| October 2020 | 30 min | 25 min |
| September 2020 | 28 min | 23 min |
| August 2020 | 23 min | 20 min |
| July 2020 | 18 min | 17 min |
| June 2020 | 17 min | 15 min |
| May 2020 | 14 min | 13 min |
| April 2020 | 16 min | 18 min |
| March 2020 | 28 min | 32 min |
| February 2020 | 26 min | 22 min |
| January 2020 | 27 min | 21 min |
| December 2019 | 42 min | 28 min |
| November 2019 | 36 min | 26 min |
| October 2019 | 33 min | 24 min |
| September 2019 | 29 min | 22 min |
| August 2019 | 30 min | 21 min |
| July 2019 | 33 min | 23 min |
| June 2019 | 28 min | 22 min |
| May 2019 | 26 min | 21 min |
| April 2019 | 26 min | 21 min |
| March 2019 | 27 min | 21 min |
| February 2019 | 30 min | 24 min |
| January 2019 | 31 min | 23 min |
| December 2018 | 31 min | 22 min |
| November 2018 | 31 min | 22 min |
| October 2018 | 30 min | 21 min |
| September 2018 | 33 min | 22 min |
| August 2018 | 32 min | 21 min |
| July 2018 | 33 min | 23 min |
| June 2018 | 31 min | 22 min |
| May 2018 | 31 min | 21 min |
| April 2018 | 32 min | 20 min |
| March 2018 | 45 min | 28 min |
| February 2018 | 41 min | 26 min |
| January 2018 | 37 min | 26 min |
| December 2017 | 39 min | 30 min |
| November 2017 | 33 min | 23 min |
| October 2017 | 29 min | 22 min |
| September 2017 | 26 min | 22 min |
| August 2017 | 23 min | 24 min |
Answering 999 calls
- 4 seconds average time to answer (England: 7 seconds)
- 1 in 10 callers waited longer than 3 seconds (England: 18 seconds)
Handing patients over, September 2026
Across England the average handover took 30 min, and 27% took longer than 30 minutes.
Average wait to hand a patient over, in minutes
● No clear change: 33 min in September 2026, against 33 min a year earlier. Over the last three months it averaged 32 min, against 33 min for the same months a year before.
- East Midlands Ambulance Service
- England
- Should take 15 minutes
Show the figures
| Month | East Midlands Ambulance Service | England |
|---|---|---|
| September 2026 | 33 min | 30 min |
| August 2026 | 30 min | 29 min |
| July 2026 | 32 min | 28 min |
| June 2026 | 32 min | 29 min |
| May 2026 | 32 min | 28 min |
| April 2026 | 31 min | 26 min |
| March 2026 | 29 min | 26 min |
| February 2026 | 33 min | 31 min |
| January 2026 | 41 min | 38 min |
| December 2025 | 34 min | 31 min |
| November 2025 | 38 min | 30 min |
| October 2025 | 41 min | 31 min |
| September 2025 | 33 min | 29 min |
| August 2025 | 35 min | 26 min |
| July 2025 | 31 min | 26 min |
| June 2025 | 31 min | 29 min |
| May 2025 | 32 min | 29 min |
| April 2025 | 34 min | 32 min |
| March 2025 | 34 min | 31 min |
| February 2025 | 41 min | 35 min |
| January 2025 | 49 min | 40 min |
| December 2024 | 54 min | 44 min |
| November 2024 | 50 min | 39 min |
| October 2024 | 50 min | 40 min |
| September 2024 | 38 min | 34 min |
| August 2024 | 32 min | 27 min |
| July 2024 | 35 min | 31 min |
| June 2024 | 35 min | 33 min |
| May 2024 | 34 min | 32 min |
| April 2024 | 35 min | 33 min |
| March 2024 | 35 min | 33 min |
| February 2024 | 44 min | 35 min |
| January 2024 | 50 min | 40 min |
| December 2023 | 41 min | 38 min |
| November 2023 | 35 min | 35 min |
| October 2023 | 40 min | 37 min |
While an ambulance waits outside a hospital it cannot go to the next call. These figures cover every hospital the service takes patients to, and are not published here for each hospital separately.
How long did the ambulance take?
If an ambulance was called for you or someone you were with, you can log how long it took to arrive and how long the wait was at hospital, once it is over. Figures appear once 10 people have.
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East Midlands Ambulance Service has not replied. Every service named on this site can publish a response beside its figures.
Work for East Midlands Ambulance Service? How to reply.
Know where you stand
- Standards, not rights. The four-hour A&E standard and the ambulance response times are targets the NHS sets itself. Missing one does not give you a legal claim.
- Use Martha's Rule if someone is getting worse. If a patient in hospital is deteriorating and you feel you are not being listened to, you can ask for a rapid review by a different team, at hospitals that have introduced Martha's Rule. Ask the staff how to call for it. NHS England: Martha's Rule
- Complain about your care or your wait. To the hospital or the ambulance service, within 12 months. PALS at the hospital can help first. NHS England: how to complain
All your rights, and how to complain
General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.
Kept fair
- Times only. We never ask what was wrong, who the patient was or which crew came.
- The most urgent go first. A long wait for a less urgent call can be the system working as it should.
- Never during an emergency. Call 999 first. Log what happened afterwards, once everyone is safe.
- Nothing goes to the ambulance service. Logging here does not report or chase anything.