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Missed bins, fly-tipping and street lights: how long the council really takes, from the day it was told.
Jump to: Missed bins · Fly-tipping · Street lights · Your rights
The map is empty. Yours could be the first pin.
Reported, not dealt with yetDealt withGave up waitingSquare: street light
Each pin is fly-tipping or a street light fault that someone reported to the council and then logged here, confirmed by email. Tap a pin for the dates. Missed bins are never pinned, because a bin stands outside someone's home. Pins stay for 90 days after it was dealt with, and for as long as the wait is still running. Map © OpenStreetMap contributors.
The councils' own promises
| Problem | Hull City Council | East Riding of Yorkshire Council |
|---|---|---|
| Missed bins | A missed bin is collected within 5 working days of your report. Hull City Council | Bins must be out by 7am on collection day, and crews can still come until 4.30pm. The council does not publish how long it takes to come back for a missed bin. East Riding of Yorkshire Council |
| Fly-tipping | Fly-tipping reported to the council is cleared within 5 working days. Crews work Monday to Friday. | The council does not publish how long it takes to clear fly-tipping. |
| Street lights | Routine repairs within 7 days. Emergencies attended within 2 hours. Up to 4 weeks if the electricity supply is at fault. Hull City Council | You can report a faulty street light, but the council does not publish how long it takes to visit or repair one. |
Taken from each council's website in October 2026. Neither council publishes how long these actually take, or how many met its own times. That is the gap this page fills.
Missed bin collections
Hull City Council
Nothing logged yet
Figures appear here once 10 people have logged a missed bin in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was collected.
East Riding of Yorkshire Council
Nothing logged yet
Figures appear here once 10 people have logged a missed bin in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was collected.
Fly-tipping
Hull City Council
Nothing logged yet
Figures appear here once 10 people have logged fly-tipping in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was cleared.
East Riding of Yorkshire Council
Nothing logged yet
Figures appear here once 10 people have logged fly-tipping in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was cleared.
Street lights
Hull City Council
Nothing logged yet
Figures appear here once 10 people have logged a street light fault in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was fixed.
East Riding of Yorkshire Council
Nothing logged yet
Figures appear here once 10 people have logged a street light fault in the last 90 days. Two dates are all it takes: the day you reported it to the council and the day it was fixed.
No reply yet
Hull City Council and East Riding of Yorkshire Council have not replied. Every service named on this site can publish a response beside its figures.
Work for Hull City Council or East Riding of Yorkshire Council or Hull City Council or East Riding of Yorkshire Council or Hull City Council or East Riding of Yorkshire Council? How to reply.
Missed bin collections
What the service must do, or has promised
- Collect household waste. Councils have a legal duty to arrange for household waste to be collected. Environmental Protection Act 1990, section 45
- Its own promise. Each council sets its own time for coming back to a missed bin. The council's promise is shown with the figures above.
What you can do
- Report it quickly, and keep the date. Councils usually only take a missed-bin report within a day or two of collection day. Your record shows when you reported it.
- Complain if it keeps happening. If collections are missed again and again, or not put right, make a formal complaint to the council.
- Then the Ombudsman. If you are still unhappy after the council's final reply, the Local Government and Social Care Ombudsman can look at it. It is free. Local Government and Social Care Ombudsman: make a complaint
General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.
Fly-tipping
What the service must do, or has promised
- Keep public land clear. Councils have a legal duty to keep roads, pavements and other land they are responsible for clear of litter and refuse, as far as is practicable. Environmental Protection Act 1990, section 89
- How quickly. A government code of practice sets how quickly land should be put right, depending on how busy the area is. The busiest streets should be dealt with fastest. Code of Practice on Litter and Refuse
- Private land is different. Fly-tipping on private land is usually for the landowner to clear. The council can still investigate who dumped it. GOV.UK: report fly-tipping
What you can do
- Report it, and don't touch it. Say where it is, what it is and roughly how much. Keep away from anything that could be dangerous, such as asbestos, chemicals or needles. GOV.UK: report fly-tipping
- Ask the magistrates' court. If a road or council land is left defaced by litter or refuse, you can give the council at least 5 days' written notice and then ask the magistrates' court for a litter abatement order. Get advice first. Environmental Protection Act 1990, section 91
- Then the Ombudsman. If you are still unhappy after the council's final reply, the Local Government and Social Care Ombudsman can look at it. It is free. Local Government and Social Care Ombudsman: make a complaint
General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.
Street lights
What the service must do, or has promised
- A power, not a duty. Councils light streets under a legal power, not a duty, so no law sets how fast a light must be fixed. The council's own promise, shown with the figures above, is the yardstick. Highways Act 1980, section 97
- Dangerous lamp posts first. A lamp post that is knocked down, leaning, or has wires showing is an emergency. Phone the council straight away, day or night.
- Supply faults take longer. If the fault is in the electricity supply, the council has to pass it to the network company, which can take several weeks.
What you can do
- Quote the lamp post number. Most lamp posts have a number on them. Give it when you report, or the nearest house number.
- Chase it, then complain. If the council's own time passes, use your record and the letter to ask why, and when it will be fixed.
- Then the Ombudsman. If you are still unhappy after the council's final reply, the Local Government and Social Care Ombudsman can look at it. It is free. Local Government and Social Care Ombudsman: make a complaint
General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.
Kept fair
- Reported to the council first. The clock starts the day the council was told, not the day the problem appeared.
- Measured against the council's own promise. No law sets most of these times, so we use what the council itself says.
- Good and bad. A bin collected the next morning counts as much as one left for a fortnight.
- Nothing about who logged it. No names, no house numbers, no photos. Missed bins are never pinned, and pins are rounded to about ten metres.
- Nothing goes to the council. Logging here does not report anything. Use the council's own form for that.
- Private land is different. Fly-tipping on private land is usually for the landowner to clear, not the council.