Home / GP surgeries / DN32
Open Door
Albion Street, Grimsby, DN32 7DL. NHS practice code Y01948. CQC: Good Feb 2022
August 2026
All appointments. This surgery labels only 0% of its appointments as general consultations, too few to compare fairly, so these figures count every appointment it recorded (1,897). That includes clinics and reviews booked ahead on purpose, which makes waits look longer.
| Month | Same day | Within two weeks | Over four weeks | Appointments |
|---|---|---|---|---|
| August 2026 | 44% | 83% | 8% | 1,897 |
| July 2026 | 47% | 89% | 5% | 2,177 |
| June 2026 | 48% | 88% | 5% | 2,134 |
Is this how long you waited? Log your wait
Appointments within two weeks of booking, month by month
Whether it is getting better or worse appears once there is a full year to compare.
- Open Door
- England
The scale starts at 70%, not 0, so that changes can be seen. They look bigger than they would on a full scale.
The clock starts when the booking is made, so time spent trying to get through is not included. Each surgery chooses how to label its own appointments, which affects comparisons between surgeries.
No figures published
NHS England published no phone figures for this surgery for August 2026. Phone figures only cover surgeries whose phone system supplier sends them in.
No waits logged yet
Figures appear here once 10 people have logged a wait in the last 90 days. Official figures start the clock when a booking is made. Ours starts the first time you pick up the phone.
How CQC rates it
Open Door Health Limited
Good overall, inspection published 11 February 2022, 4 years ago.
- SafeGood
- EffectiveGood
- CaringGood
- ResponsiveGood
- Well-ledGood
Ratings are the Care Quality Commission's, from its published directory of 1 October 2026, under the Open Government Licence. A rating stands until the next inspection, so check the date: many are years old. "Responsive" is the question about waiting. CQC data
Sat waiting right now?
Tap "I'm here" when you sit down and stop the timer when you're called in. Figures appear once 10 visits have been timed. Nobody publishes how long patients sit in the waiting room.
How long did your prescription take?
Log how long it took from asking for it to having your medicine. Figures appear once 10 people have logged one. We never ask which medicine, or what it is for.
Ringing the surgery
Nobody has timed a call here yet, or too few to show. The NHS counts the calls a surgery answers; this counts what callers go through: redials, cut-offs and the wait in the queue.
Tap when you get into the queue, if you're cut off, and when you're answered. One question at the end: did you get what you rang for?
No reply yet
Open Door has not replied. Every service named on this site can publish a response beside its figures.
Work for Open Door? How to reply.
Know where you stand
- No legal maximum wait. There is no law setting how long you can wait for a GP appointment, which is why logged waits matter.
- A complaint answered properly. You have the right to have a complaint about NHS services acknowledged within 3 working days and properly investigated. Handbook to the NHS Constitution
- Complain to the surgery or to the local NHS board that funds it. You can choose either. You have 12 months from when it happened, or from when you found out. NHS England: how to complain
- Take it further. If you are not satisfied with the reply, you can ask the Parliamentary and Health Service Ombudsman to look at it. It is free. Parliamentary and Health Service Ombudsman
All your rights, and how to complain
General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.