How Long Did You Wait?
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North Yorkshire Police

Covers North Yorkshire and York.

Other police forces on this site: Humberside Police.

Official figures

North Yorkshire Police right now

1 of 1 standards met

The latest figures, September 2026. Crime outcomes cover a longer period. Coloured against England: ▼ worse ● about the same ▲ better.

999 callsanswered within 10 seconds
93%✓ Meets the standard▲ Better than all UK forcesAbout the same as a year ago (93%)

The 90% target for answering 999 calls within 10 seconds is set nationally. How long officers take to arrive is not published, so people log it here.

Official figures: answering calls

999 calls, September 2026

93%
answered within 10 seconds
National target: 90%▲ Better than all UK forcesA year earlier: 93%. ● About the same now
5.0s
average time to answer
9,691 calls
0%
took a minute or longer
13 calls

The call was answered. What happened next? Log how long officers took

Across all 44 UK forces together, 89% of 999 calls were answered within 10 seconds that month. The figures are recorded by BT, which connects 999 calls to each force.

999 calls answered within 10 seconds, month by month

● No clear change: 93% in September 2026, against 93% a year earlier. Over the last three months it averaged 92%, against 92% for the same months a year before.

999 calls answered within 10 seconds, month by month, April 2025 to September 2026. The figures are in the table below.80%85%90%95%100%Apr 25Oct 25Apr 26April 2025: 94%. All UK forces 85%May 2025: 92%. All UK forces 86%June 2025: 89%. All UK forces 87%July 2025: 92%. All UK forces 87%August 2025: 93%. All UK forces 88%September 2025: 93%. All UK forces 89%October 2025: 91%. All UK forces 90%November 2025: 94%. All UK forces 90%December 2025: 94%. All UK forces 92%January 2026: 96%. All UK forces 93%February 2026: 94%. All UK forces 91%March 2026: 95%. All UK forces 90%April 2026: 93%. All UK forces 90%May 2026: 90%. All UK forces 89%June 2026: 89%. All UK forces 86%July 2026: 89%. All UK forces 85%August 2026: 92%. All UK forces 89%September 2026: 93%. All UK forces 89%
  • North Yorkshire Police
  • All UK forces
  • National target, 90%

The scale starts at 80%, not 0, so that changes can be seen. They look bigger than they would on a full scale.

Show the figures
MonthNorth Yorkshire PoliceAll UK forces
September 202693%89%
August 202692%89%
July 202689%85%
June 202689%86%
May 202690%89%
April 202693%90%
March 202695%90%
February 202694%91%
January 202696%93%
December 202594%92%
November 202594%90%
October 202591%90%
September 202593%89%
August 202593%88%
July 202592%87%
June 202589%87%
May 202592%86%
April 202594%85%

101 and other non-emergency calls, July 2026

  • 29,450 calls received
  • 24 seconds typical time to answer

This is the latest month with a published answer time for this force. Forces set up their 101 lines differently, for example with a switchboard or a menu that answers first, so a quick answer does not always mean the call was dealt with quickly.

What isn't published

The force publishes how fast it answers the phone. There are no published figures for how long officers take to arrive after a 999 or 101 call, or for how long it takes an officer to get in touch after a report, to attend, or to give an update. That is what people can log here.

1. Officers sent out: minutes and hours

How long did officers take to arrive after a 999 or 101 call?

0 of 10 logged. Yours would be the first. 10 are needed before figures appear.

The force publishes how fast it answers 999 and 101 calls, but not how long officers take to arrive. If you have called either number, you can log what happened next, once it is over. Figures appear once 10 people have.

Log how long officers took

Front counter

Waiting at the desk

Nobody has timed a wait at a front counter here yet, or too few to show. Nobody publishes these waits: timed visits are the only record.

At the counter now? Start the clock

Speeding and other notices

Did the notice arrive in time?

The law gives the police 14 days from the offence to serve a notice of intended prosecution on the registered keeper. Nobody publishes how often that is met.

Too few notices logged for North Yorkshire Police to show figures yet.

Had a notice? Check the dates

Two dates from the letter. Never the speed, the road, or who was driving.

Held by the police

Someone taken in?

The police can hold someone without charge for 24 hours from arrival at the station; a superintendent can make it 36, and only a court can go further. This clock is for the person outside, waiting, and for the person themselves afterwards. Forces report custody figures to HMICFRS, but none publishes how long people are actually held.

Too few detentions logged for North Yorkshire Police to show figures yet.

Start the clock, or log it afterwards

The time they went in and what you were told. Never the offence, never a name.

2. Waiting to hear back: days and weeks

No waits logged yet

0 of 10 logged. Yours would be the first. 10 are needed before figures appear.

Figures appear here once 10 people have logged a wait in the last 90 days. This is for the days and weeks after you report something: the wait for first contact, an arranged visit, a statement or an update.

Log a wait to hear back

Right of reply

No reply yet

North Yorkshire Police has not replied. Every service named on this site can publish a response beside its figures.

Work for North Yorkshire Police? How to reply.

Your rights

Know where you stand

  • No law on how fast officers attend. Forces set their own response targets. What the law does set is what victims must be told.
  • Written confirmation. If you report a crime as a victim, you have the right to written confirmation of your report, within 5 working days. The Victims' Code
  • Ask for a review of a decision not to prosecute. This is the Victims' Right to Review. The police must tell you how to ask. The Victims' Code
  • Complain to the force. You can complain if you did not get these rights, or about how you were treated. Humberside Police and Crime Commissioner: make a complaint

All your rights, and how to complain

General information, checked against each source on 13 October 2026. It is not legal advice. Follow the links for the official wording.

Kept fair

  • No case details. We record what you were waiting for and two dates. Nothing about what happened, suspects, victims or evidence.
  • No officers named. Figures are for the force and the postcode area, never an individual.
  • Never during an emergency. Call 999 first. Log what happened afterwards, once everyone is safe.
  • Nothing goes to the police. Logging a wait here does not report a crime or chase one up.