You pay for it. You can't choose it. So time it.
Official figures count how fast the phone is answered. This site shows what happens next, from the people it happened to, beside the official figures. Out in the open, so services can see it and put it right.
What are you waiting for?
Health
38 surgeries in the HU postcodes
How quickly patients are seen, how quickly the phone is answered and how many calls never get through. Compare every surgery.
Waits by hospital and specialty
3 local providers and 34 specialties.
A&E and urgent treatment centres
Sat in A&E right now? Time your visit on your phone.
Cancer waiting times
Diagnosis and treatment waits, month by month and by type of cancer.
Waits for tests and scans
MRI, CT, ultrasound, heart scans, colonoscopy and more.
Talking therapies
Therapy for anxiety and depression in Hull and the East Riding, and the wait between sessions.
NHS dentists
Adults, children and urgent treatment in Hull and the East Riding.
Emergency services
Yorkshire Ambulance Service
Response times for every kind of 999 call, and waits outside hospital.
Humberside Fire and Rescue Service
Response times by kind of fire, and where the time goes.
Humberside Police
How fast calls are answered. How long officers take to arrive is not published, so people log it here.
What happens to reported crimes
Charged, closed with no suspect, or dropped: every type of crime, beside England and Wales.
Council and home
Council home repairs
What Hull and the East Riding report to the regulator, beside how long tenants say they waited.
Potholes and road repairs
How long each one took is not published. Log one and put it on the map.
Housing waiting lists
6,620 households are on Hull's waiting list. Temporary accommodation and how long families stay, for Hull and the East Riding.
Sewage spills
4,240 spills in Hull and the East Riding. Every overflow on a map, how often it spilled and for how long.
Take part
Log a wait
For a GP appointment, a hospital appointment, test or treatment, or to hear back from the police. Still waiting? Start a clock.
Time a visit
Sat waiting in A&E, an urgent treatment centre, a hospital clinic or your GP surgery? Pick the place and time it live.
Your rights
What the NHS, the police and the council must do when they keep you waiting, and how to complain. Log a wait and get a letter already filled in.
Log a response
How long did officers or an ambulance take to arrive? Log it afterwards, once everyone is safe.
4 waits logged so far
Answering a call in two seconds says nothing about whether anyone came. Booking an appointment says nothing about the days spent trying to get one. People log what really happened: how long it took, how often it was cancelled, whether they were kept informed and whether anyone turned up. 2 clocks are running right now.
A record we build together
This site belongs to the people of Hull and the Humber. Nobody is paid to make a service look good here, and nobody is paid to make it look bad.
One person's wait is easy to wave away. Hundreds, logged by the people they happened to and set beside the official figures, are a record. It lets all of us hold our services to account for what really happens, not only for how fast the phone is answered. And when a service does well, the same record shows it.
Log yours. Then tell a neighbour.
How it works
1. Pick where you waited
Your GP surgery, a hospital clinic or the police, and what you needed. Sat in a waiting room or A&E right now? Time it live.
2. Give two dates
The day you first tried and the day it was sorted. Still waiting? Start a clock and stop it later.
3. Confirm by email
One tap proves you're real. No account, no names, no opinions. Your email is deleted once your wait is finished.
Kept fair
- Facts, not opinions. Dates and numbers only. There is no comment box anywhere on the site.
- Good and bad. A quick wait counts exactly as much as a slow one. This is a record, not a complaints board.
- No individuals. Figures are for a surgery, a clinic or a police force, never a named person.
- Ten before anything shows. A service's reported figures appear only once ten people have logged a wait.
- Official and reported side by side. Never merged into one score, and each says what it does and doesn't count.
Not in an HU postcode?
We started in Hull and East Yorkshire. Leave your email and we'll tell you once when the site reaches your area.
One email when your area launches. Nothing else, and never passed on. See the privacy notice.