You pay for it. You can't choose it. So time it.
Official figures count how fast the phone is answered. This site shows what happens next, from the people it happened to, beside the official figures. Out in the open, so services can see it and put it right. If they don't, we'll give you the letters, the rules and the way to the Ombudsman, already filled in from your own dates. And when enough people log the same wait at the same place, we write to the service ourselves, in public.
Waiting days or weeks for something? Log it, and we'll help you challenge it.
- A GP appointment
- A hospital appointment, test or operation
- The police
- An ambulance
- A court case, as a witness or juror
- A prescription
- A council home repair
- A pothole to be fixed
- Adult social care or a carer's assessment
- An EHC plan or SEND support
- Benefits, a grant, school transport or another council service
- A missed bin, fly-tipping or a street light
- Where's quickest right now? A&E and urgent care today
Log a wait and get your own dated record, your rights, and letters already written, step by step. See what you get.
How every area is doing
The latest figures, August and September 2026, coloured against England: ▼ worse ● about the same ▲ better. No area meets any of these NHS standards.
Swipe the table sideways to see every service.
Hospital figures are for each area's main hospital trust, so Hull and the East Riding share Hull's, North and North East Lincolnshire share Northern Lincolnshire and Goole's, and York and North Yorkshire share York and Scarborough's. The ambulance figure is for the service that covers the area. The standards are those in the NHS Constitution. The NHS plan for 2026-27 sets lower goals on the way, such as 82% for A&E, an average of 25 minutes for ambulance emergencies and 70% for hospital waits. Patient Safety Learning hub, reporting HSJ
Health
157 surgeries in Humber and North Yorkshire
- 47% seen the same day
- 59% of calls answered within 2 min
- 11% of calls ended in the queue
- 96% rated Good or Outstanding by CQC
How quickly patients are seen, how quickly the phone is answered and how many calls never get through. Compare every surgery.
Waits by hospital and specialty
- 55% Hull
- 59% Northern Lincolnshire and Goole
- 59% York and Scarborough
- 71% Harrogate
- 6,353 people waiting over a year
15 providers and 130 specialties, every one with its own page.
A&E departments
Urgent treatment centres: Hull Royal Infirmary, Bransholme, Bridlington, Beverley, Goole, York, Northallerton, Malton, Ripon, Scarborough, Whitby. Sat in A&E right now? Time your visit on your phone.
Pharmacies and prescriptions
Which are open late and at weekends, and where people say their prescription was ready first time. Log how long yours took.
Urgent care right now
How long people are waiting today at A&E and each urgent treatment centre, from people timing their own wait. See which places are open.
Cancer waiting times
- 76% told within 28 days whether it is cancer
- 52% Hull
- 60% Northern Lincolnshire and Goole
- 72% York and Scarborough
- 80% Harrogate
The 62-day and 28-day standards, trust by trust.
Waits for tests and scans
The NHS standard is that no more than 1% wait six weeks. Trust by trust, and test by test.
Talking therapies
How long people wait for therapy for anxiety and depression, and the wait between sessions.
NHS dentists
- 38% Hull
- 42% East Riding of Yorkshire
- 42% North Lincolnshire
- 45% North East Lincolnshire
- 32% Vale of York
- 40% North Yorkshire
- 64% of children seen in a year
Adults, children and urgent treatment, area by area.
Emergency services
Yorkshire Ambulance Service
Response times for every kind of 999 call, and waits outside hospital.
East Midlands Ambulance Service
Response times for every kind of 999 call, and waits outside hospital.
Humberside Fire and Rescue Service
Response times by kind of fire, and where the time goes.
North Yorkshire Fire and Rescue Service
Response times by kind of fire, and where the time goes.
Waiting at court
Witnesses and jurors: log how long you waited and whether the case went ahead.
Humberside Police
How fast calls are answered. How long officers take to arrive is not published, so people log it here.
What happens to reported crimes
Charged, closed with no suspect, or dropped: every type of crime, beside England and Wales.
North Yorkshire Police
How fast calls are answered. How long officers take to arrive is not published, so people log it here.
Council and home
Council home repairs
What Hull and the East Riding report to the regulator, beside how long tenants say they waited.
Potholes and road repairs
How long each one took is not published. Log one and put it on the map.
Special educational needs (EHC plans)
How quickly each council issues EHC plans, against the 20 weeks the law allows, the waits families log, and your rights.
Adult social care
The Care Quality Commission's ratings for the 6 councils run from Inadequate to Good. Nobody publishes how long people wait for an assessment or care. Log yours.
Other council services
Housing Benefit, grants for home adaptations, school transport, planning and more, measured against the legal time limits where there are any.
Missed bins, fly-tipping and street lights
The councils say how fast they will collect a missed bin, clear fly-tipping or fix a street light. Nobody publishes how fast they really do. Log yours and find out.
Housing waiting lists
6,620 households are on the waiting list in Hull. Temporary accommodation and how long families stay, council by council.
Sewage spills
4,240 spills in Hull and the East Riding. Every overflow on a map, how often it spilled and for how long.
Take part
Log a wait
For a GP appointment, a hospital appointment, test or treatment, or to hear back from the police. Still waiting? Start a clock.
Time a visit
Sat waiting in A&E, an urgent treatment centre, a hospital clinic or your GP surgery? Pick the place and time it live.
Your rights
What the NHS, the police and the council must do when they keep you waiting, and how to complain. Log a wait and get letters already filled in, from asking to complaining.
Log a response
How long did officers or an ambulance take to arrive? Log it afterwards, once everyone is safe.
Had a speeding notice?
The police have 14 days to serve it. Two dates from the letter tell you whether they did. Never the speed, the road or who was driving.
Had the bailiffs round?
Seven days' notice, 6am to 9pm, fixed fees, care for vulnerable people. Check the visit against the rules the council holds them to.
Someone taken in by the police?
They can be held 24 hours without charge. A clock for the person waiting at home, with what you can ask, and the custody record letter afterwards. Never the offence, never a name.
Waiting on HMRC?
Your 30 days to appeal; HMRC's own 15 working days to reply; the complaint tiers and the Adjudicator. One clock for both, with the letters written as it runs. Never the tax or the amount.
8 waits logged so far
Answering a call in two seconds says nothing about whether anyone came. Booking an appointment says nothing about the days spent trying to get one. People log what really happened: how long it took, how often it was cancelled, whether they were kept informed and whether anyone turned up. 6 clocks are running right now.
A record we build together
This site belongs to the people of Humber and North Yorkshire. Nobody is paid to make a service look good here, and nobody is paid to make it look bad.
One person's wait is easy to wave away. Hundreds, logged by the people they happened to and set beside the official figures, are a record. It lets all of us hold our services to account for what really happens, not only for how fast the phone is answered. And when a service does well, the same record shows it.
Log yours. Then tell a neighbour.
How it works
1. Pick where you waited
Your GP surgery, a hospital clinic or the police, and what you needed. Sat in a waiting room or A&E right now? Time it live.
2. Give two dates
The day you first tried and the day it was sorted. Still waiting? Start a clock and stop it later.
3. Confirm by email
One tap on the link we email you, so each wait comes from a real inbox. No account, no names, no opinions. Your email is deleted once your wait is finished.
Kept fair
- Facts, not opinions. Dates and numbers only. There is no comment box anywhere on the site.
- Good and bad. A quick wait counts exactly as much as a slow one. This is a record, not a complaints board.
- No individuals. Figures are for a surgery, a clinic or a police force, never a named person.
- Ten before anything shows. A service's reported figures appear only once ten people have logged a wait in the last 90 days. The one exception is the street maps, which show each pinned pothole, fly-tip or street light with its dates, never who reported it.
- Official and reported side by side. Never merged into one score, and each says what it does and doesn't count.
Not in Humber or North Yorkshire?
We cover Hull, the East Riding, North and North East Lincolnshire, York and North Yorkshire. Leave your email and we'll tell you once when the site reaches your area. We'll send a link to confirm your address first.
One email when your area launches. Nothing else, and never passed on. See the privacy notice.